Personalized and Custom Orders
Because personalized items are made specifically for you (for example: engraved with your name, date, or custom text) they cannot be returned or resold. All sales on personalized and custom orders are final.
Please review your personalization details carefully before submitting your order. If you notice a mistake on your end after ordering, contact us immediately at hello@thegrayshed.com. We cannot guarantee changes once production has begun, but we will do our best to catch it in time.
Non-Personalized Items
If you receive a non-personalized item and it is not what you expected, contact us within seven days of delivery. Items must be unused and in original condition. We will review the situation and work out a fair resolution with you, which may include a return, exchange, or store credit.
Damaged or Defective Items
If your order arrives damaged or has a defect in our workmanship, we want to know. Contact us within seven days of delivery with a photo of the damage. We will work with you to resolve it with your choice of a replacement or refund. Carrier damage is handled case by case and we will assist you through the carrier claim process.
How to Reach Us
Email hello@thegrayshed.com with your order number and a brief description of the issue. We respond within one to two business days.
The Gray Shed is a registered trade name of Inbound Marketing Shop, LLC.
