Ordering & Personalization
How do I place a custom order?
Add the item to your cart and enter your personalization details (name, date, or text) in the field provided at checkout. If you have a special request that does not fit the standard field, use the Contact page to reach us before ordering and we will confirm whether we can accommodate it.
Is there a character limit for personalized text?
It depends on the item. Character limits are noted on each product page. If you are unsure whether your text will fit, send us a message before ordering.
Can I see a proof before my order ships?
We review every order before production starts. Not to worry, we are not a turn-and-burn operation. If something looks off with your personalization, we will reach out before we make anything. For larger or more complex orders, just ask and we will work something out.
Do you take fully custom commissions?
Sometimes. If you have something specific in mind that you do not see in the shop, reach out through the Contact page and describe what you are looking for. We will let you know if it is something we can do and what the timeline and cost would look like.
Production & Shipping
How long does it take to receive my order?
Every item is made to order. Most orders ship within 3 to 7 business days of purchase. After that, delivery time depends on your location and shipping method. You will receive a tracking number by email once your order ships.
Do you offer expedited shipping?
Yes. Faster shipping options are available at checkout. Standard ground shipping is free on orders of $75 or more.
Do you ship outside the United States?
Not at this time. We ship within the US only. (We will ship to APO, FPO and DPO military addresses but may require additional shipping and handling fees if the cost is outside of normal USPS or UPS rates).
Returns & Refunds
Can I return a personalized item?
No. Because personalized items are made specifically for you, all sales are final. Please see our full Returns & Refunds policy for details.
What if my order arrives damaged?
Contact us within seven days of delivery with your order number and a photo of the damage. We will replace it or refund it.
About the Products
Why does my item look slightly different from the photo?
Most of our products are made from natural wood, which varies in grain, tone, and texture from piece to piece. Minor variation is part of what makes each item unique and handmade. We do not consider natural wood variation a defect. Also, consider computer screens, phones, etc may not provide an exact match for colors and these are also considered normal variations.
Where are your products made?
Everything in The Gray Shed is handmade by us in Alabama…in The Gray Shed.
Still have a question? Reach us at hello@thegrayshed.com or through the Contact page. We respond within one to two business days.
The Gray Shed is a registered trade name of Inbound Marketing Shop, LLC.
